Booking services with us means that you agree to the terms and conditions stated below:
— BOOKING. All bookings are made in written form via e-mail (preferably), or by whatsapp. Contact information can be found on our website.
— PRIVATE TOURS. Booking a private tour means that it will be only you and the members of your party on the tour. No other tourists will join your group.
— ITINERARY: We reserve the right of changing the order of visiting attractions that are included in the tours as the order depends on the location of the hotel, traffic, museum schedules and other factors.
— MEALS & PERSONAL EXPENSES: Meals and personal expenses are not included into the price of the tours and are payed extra, if needed.
— RESTRICTED MOBILITY& SPECIAL REQUESTS: Please inform us in advance if there are people with physical restrictions or special requirements in your group.
— DEPOSIT AND PAYMENT: As a rule, we don’t require prepayment for private tours of small parties and you can pay for our services upon arrival. However, there is a cancellation fee for the last-minute cancellation of some tours (see below). The prices shown in US dollars (USD) on our web page are approximate and may not correspond to the actual exchange rate.
— CHANGES/CANCELLATION: All changes and cancellations should be requested in written form. Since we book many museum tickets and issue cruise tour tickets in advance, there is a 30% non-refundable cancellation fee for the following tours if the cancellation is made from 5 days to 24 hours before the start of the tour (any shore excursion tours, customized private tours, Peterhof tour, Catherine palace tour, Hermitage museum tour, Yusupov palace tour, Pavlovsk tour). No refund for any tour is given if the cancellation is made on the day of the tour. As a rule, there is no cancellation fee for other tours, but we will confirm the cancellation conditions for a specific tour in written form when you send an information request.